Last updated: August 2026
This Privacy Policy sets forth the terms under which Simetex collects, uses, retains, and protects the personal data of users who visit the simetex.pt website, as well as of users who use the forms or other means of contact made available through the website.
Simetex is committed to respecting users’ privacy and processing their personal data in accordance with applicable law, specifically Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) and applicable national data protection laws.
1. Data Controller
The entity responsible for processing the personal data collected through this website is:
Simetex
Address: Rua de Alialva No. 416, PAV. A, 4755-336 Milhazes
Email: info@simetex.pt
Phone: +351 934 012 159
Website: https://simetex.pt/
2. What personal data do we collect?
Depending on how the website is used and the user’s interactions with it, certain personal data may be collected, including:
- name;
- email address;
- phone number;
- company or organization, if provided;
- information provided by the user through the contact forms;
- information related to requests for information, quotes, or service presentations;
- IP address and technical data related to the use of the website, when applicable.
Simetex collects only the data necessary for the purposes for which it is processed.
3. How is the data collected?
Personal data may be collected through:
- contact forms;
- requests for information or quotes;
- requests related to Simetex’s services;
- contact via email or phone;
- use of and navigation on the website;
- cookies and similar technologies, in accordance with the respective Cookie Policy.
Providing personal data through the forms is generally voluntary. However, certain fields may be required so that Simetex can adequately respond to the request submitted.
4. What do we use personal data for?
Personal data collected through the website may be used for:
- respond to contact requests;
- respond to requests for information;
- respond to requests for quotes;
- provide information about Simetex’s services;
- provide information related to the design, development, production, or other services offered by the company;
- to contact the user regarding their request;
- track orders submitted through the website;
- to improve the services and the user experience on the website;
- comply with applicable legal obligations;
- to ensure the security and proper functioning of the website.
The data will not be used for purposes incompatible with those for which it was collected.
5. Legal basis for processing
The processing of personal data will be carried out based on one or more of the following conditions, depending on the specific purpose:
- carrying out pre-contractual procedures when a user requests information, submits a request for a quote, or expresses interest in contracting Simetex’s services;
- performance of a contract, when the processing is necessary for the provision of contracted services;
- compliance with legal obligations, where applicable;
- legitimate interest, specifically to ensure the security, operation, and improvement of the website and services;
- consent, when legally required.
When processing is based on consent, the user may withdraw that consent at any time, without affecting the lawfulness of the processing carried out previously.
6. Contact Forms
When a user fills out a form available on the website, the data entered is used for the purpose indicated on the form itself, specifically to respond to requests for contact, information, quotes, or service presentations.
The data may be used to contact the user via the email address or phone number provided.
The data must not be used for marketing communications that are not covered by the original purpose or another valid legal basis.
7. Commercial Communications
If Simetex intends to use personal data to send commercial or marketing communications that require consent, the user will be asked to provide such consent through an appropriate mechanism.
The user may withdraw their consent to receive commercial communications at any time.
The withdrawal of consent does not affect the lawfulness of the processing carried out previously.
8. Sharing Data with Third Parties
Simetex may use third-party service providers who need access to certain personal data in order to provide the contracted services.
Depending on the website’s configuration and the company’s activities, the following may be included:
- hosting services;
- website maintenance and development services;
- email services;
- contact management tools;
- analysis and statistics services;
- other service providers necessary for the operation of the website or the provision of services.
Where applicable, these third parties will process personal data in accordance with Simetex’s instructions and in compliance with applicable law.
Personal data will not be sold or disclosed to third parties for purposes inconsistent with those identified in this Policy.
9. International Data Transfers
Some of the technology services used by Simetex may involve the processing of or access to personal data outside the European Economic Area.
When personal data is transferred internationally, the safeguards required by applicable law will be implemented, specifically, where necessary, through adequacy decisions, standard contractual clauses, or other legally established mechanisms.
10. Cookies
This website uses cookies and similar technologies to ensure its proper functioning, to save certain preferences, and—when authorized by the user—to analyze website usage or support marketing activities.
Cookies that require consent will only be used after the user has indicated their preference through the cookie management tool provided on the website.
For more information about the cookies we use, their purposes, and how to manage them, please see Simetex’s Cookie Policy.
11. Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected.
The shelf life may vary depending on:
- the nature of the request submitted;
- the existence of a contractual relationship;
- applicable legal obligations;
- the need to exercise or defend rights;
- other legitimate purposes that justify the retention.
After the applicable retention period has expired, the data will be deleted or anonymized, provided that this is technically feasible and legally appropriate.
12. Rights of Data Subjects
Under applicable law, you may exercise the following rights, where applicable:
- the right to access your personal data;
- the right to have inaccurate or incomplete data corrected;
- right to have data erased;
- right to restriction of processing;
- right to object to processing;
- right to data portability;
- the right to withdraw consent when the processing is based on consent.
The exercise of certain rights may be subject to the conditions and limitations set forth in applicable law.
13. How to Exercise Your Rights
To exercise your rights or clarify any questions regarding the processing of your personal data, you may contact Simetex via:
Email: info@simetex.pt
Phone: +351 934 012 159
The request must, whenever necessary, include sufficient information to identify the data subject and ensure that the request is processed correctly.
Simetex will endeavor to respond to requests within the legally applicable timeframes.
14. Data Security
Simetex implements appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, or other forms of unlawful processing.
Despite the implementation of security measures, no information transmission or storage system can guarantee absolute security.
15. Complaint to the supervisory authority
The data subject has the right to file a complaint with the competent supervisory authority if he or she believes that the processing of his or her personal data violates applicable law.
In Portugal, the supervisory authority responsible for the protection of personal data is the National Data Protection Commission (CNPD).
16. Privacy Policy Updates
Simetex may update this Privacy Policy whenever there are changes to the services provided, the data processing activities carried out, or the applicable laws.
The most recent version will always be available on this page, along with the date it was updated.
17. Contacts
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Simetex
Website: simetex.pt
Email: info@simetex.pt
Phone: +351 934 012 159
Address: Rua de Alialva No. 416, Floor A, 4755-336 Milhazes
